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# Internal Collections: Import Records from a CSV

**Notes and Requirements:**

* Currently supported fields: plain text, rich text, location, links, and images (with links only, images in the CSV won’t be uploaded).
* The **Manage connected data** permission is required.
* The first row’s text/labels in the CSV must exactly match those in the internal collection (while columns can be missing from the CSV, additional ones are not able to be added and will result in an error).
* Records are not able to be deleted with the import tool.

**To import records from a CSV:**

1. Navigate to an existing internal collection or create a new one (to create a new one, in the side panel, click **Content**, and then click **Collections** > click **+New Collection**, and select **Internal Collection**. When creating a new collection, make sure to set up the columns in the internal editor before proceeding to step 4, where you'll download the template. The columns you add to the collection will be included in the template.
2. Click the three **horizontal dots** for the desired collection.
3. Click **Import from CSV**.
4. Click **Download CSV template** or if the CSV is ready, click **Drop files or click to upload.**
5. Once the file is selected, click **Import Collection**.
6. If all records imported, a confirmation message will display. If only some records imported, it will provide the number along with an option to download the error report.

For more information on internal collections, see [Internal Collections](https://intercom.help/book-like-a-boss/en/articles/10386666-dynamic-content-internal-collections).