How to Configure Automated Booking Reminders & Notifications

Hey Boss 👋

Want to make sure your clients never forget an upcoming appointment? You can set up automated email and SMS reminders before a booking, as well as follow-up emails after the appointment.

Want a more visual walkthrough? 🎥

We'll show you how 😎

Let's get started! ✍️

1. From the left sidebar, click Booking Pages, then select Appointments, Products & Services, or Events, depending on where you'd like to set up your reminders and follow-ups.
2. Open the appointment, service, or event you'd like to customize by clicking the edit (pencil) icon.
3. From the left sidebar, find the Automations section, then select Reminders. Click + New Reminder to create your first reminder.
4. Choose whether you'd like to send an Email reminder or SMS reminder, then select how long before the booking you'd like the reminder to be sent.

Choose who should receive the reminder by selecting Send to my client, Send to Me, or both.

5. Click Save to create your reminder.

Want to add another reminder? 🔔

You can add additional reminders by clicking + New Reminder again and setting a different time. For example, you might send one reminder 1 day before and another 1 hour before the appointment.

Set up a follow-up 💬

1. From the left sidebar, select Followups under Automations. Click + New Followup.
2. Choose how long after the booking you'd like the follow-up to be sent.
3. Then add your Subject and Body for the follow-up email.

4. Click Save and you're all set!

That's it! 🎉 Your reminders and follow-ups will now be automatically sent based on the settings you've chosen.

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Updated on: 29/09/2026